Privacy Policy

Effective Date: June 5th 2018 (Last updated on: February 18th 2020)

Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Online Privacy Policy ("Privacy Policy") describes what information we collect, how we collect it, how we use that information and with whom we share it, how you can access and update that information and means of communications, how we protect children privacy, how we protect the information we store and share about you. This Privacy Policy applies to all of our games, websites, and related activities, collectively referred to as our "Services." By using our Services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may amend the Privacy Policy from time to time, and we encourage you to consult the Privacy Policy regularly for changes. Use of the Services after changes are made to the Privacy Policy will be considered as your consent to the new terms.


Our primary objective in collecting user information is to provide and enhance the Services and to enable users to easily navigate and enjoy the Services. Processing of user data may also take place in order to provide Services best tailored for the users’ interests and enjoyment.


Playdog Soft only collects Personal Information to the extent necessary to fulfill one or more of its functions and activities, and will do so only by fair and reasonable means. Generally we will collect Personal Information directly from the individual to whom the Personal Information relates, but in some circumstances, it may be necessary for us to collect information from a third party source. We will store your personal data for necessary duration only.

1) Information that We Obtain Directly form You

Information we obtain directly from you generally comes from the devices and browsers you use to connect to our Services. This may include information obtained from cookies and other automated means of data collection.

A 'cookie' is a small data file that sites often store on your computer's hard disk, generally to quickly identify a user's computer and to "remember" things about the user's visit, such as your preferences or a user name and password. The Services send cookies to your computer when you access or view content of the Services. Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of our Services, tailoring recommendations to your interests, and making the Services easier to use. Although most web browsers automatically accept cookies, you can usually change your browser settings to prevent this or to notify you when you are sent a cookie. Please understand that if you decide not to accept cookies from us, this may reduce your experience when you use our Services.

We and our service providers may use these log files, tags, and tracking technologies to collect and analyze certain kinds of technical information.

Below are the types of the information we may collect:

■ your mobile device’s Identifier For Advertising (IDFA);
■ the type of the device you are using;
■ the type and the version of the browser you are using;
■ your operating system and its version;
■ your language and country settings;
■ your activities and time spent in our Services;

2) Information that We Obtain from Third-Parties

We may collect information related to you from third-parties such as advertisers or social network services. If you play Playdog Soft’s games or access any of our other Services on connected third- party applications or connect our Services to any third-party applications, such as Facebook, Playdog Soft may collect and store information shared by the provider of the third-party application. This may include the following:

■ your first and last name;
■ your profile picture or its URL;
■ your gender;
■ your birthday or age range;
■ your physical location and that of the devices you use to access our Services;
■ the list and the public data of your friends;
■ your e-mail address you provided to that third-party application;
■ your user identifier that is unique to each app and cannot be used across different apps,
    which prevents us from knowing what other games you play from the identifier.

Before you access our Services from a third-party application or connect our Services to a third-party application, you should also acquaint yourself with Terms of Service and Privacy Policy of that third- party application.

3) Customer Support Correspondence

When you contact our Customer Support Team, we will collect and store the contact information you provide them with. We will also store the communications you have with the Customer Service team and any information in those communications in order to provide support and improve the Services.


Playdog Soft may use information collected from you in any one or more of the following ways: 1) to create your game accounts and allow play of our games; 2) to understand the behavior and preferences of our customers; 3) to notify users of in-game updates; 4) to enable communication between users; 5) to identify and suggest connections with other Playdog Soft users; 6) to prevent fraud or potentially illegal activities; 7) to troubleshoot technical problems and provide you more efficient customer support; 8) to deliver and target advertising; 9) to overall enhance your experience on the Services.


1) We may disclose or publish aggregated data on our players in forms that it is not possible to identify or specify an individual for industry analysis, demographic profiling, marketing, and other business purposes.

2) The Service supports and often encourages you to interact with other players. If you play on or register through a social network service such as Facebook, your social network friends may see your name, profile photo and descriptions of your game activity. Similarly, other players, regardless of whether they are your social network friends or not, may be able to see descriptions of your game activity, communicate with you within our Services, and view your game profile, which may include your name or a “game name” and your profile photo.


You, as Playdog Soft user, you have following rights regarding your personal data: Right to be informed on how it is handled, Right of access to it, Right to rectify should there be any errors, Right to erasure(‘Right to be forgotten’), Right to object to or restrict the processing of it, Right to have it handed to you so you may transfer it to another party, and Right to lodge a complaint with a supervisory authority.

California Consumer Privacy Act (CCPA): We may share your personal information with third-party service providers to help tailor our Services for you; for instance, to optimize the advertisements you’re shown. Under CCPA, this is also considered “selling.” If you want to opt-out of it, click here: “Do Not Sell My Personal Information”

If you have given us your consent to the use and storage of your information, you can withdraw your consent any time. Note that your previous consent may still be the lawful basis for the collection and processing of your information prior to the withdrawal.


1) Accessing, Updating, and Deleting Your Information Held by Playdog Soft

You can review, change, or have your personal data erased any time. Please be advised however, that by deleting your personal data, all of your game progress, virtual goods and currency will be terminated. Copies of some material (example: log records) may remain in our database but are disassociated from personal identifiers.

2) Opting Out of Tailored Advertising

If you do not want to receive tailored in-application advertisements from Playdog Soft that relate to your interests in apps on your mobile device, you may opt-out by adjusting the ad tracking settings on your device. You can also reset the “Advertising Identifier” (like an IDFA) from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to the previous “Advertising Identifier.”


We have put in place reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. When we transfer user information to our third-party service providers, we take measures to ensure that there are adequate protection. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your personal information for improper purposes. We urge you to take steps to keep your personal information safe (including securing your account password), and to log out of your account after use. Also, E-mail and messaging systems are not considered secure, and we discourage you from sending us personal information through these mediums.


Without derogating from the foregoing, Playdog Soft does not knowingly collect personal information from children. Children should not provide us with personal information. If Playdog Soft learns that a child has provided it with personal information, Playdog Soft will take reasonable steps to delete such information as soon as possible.

Age at which a person is no longer considered a child and you must be to use our Services differs depending on what country you are in. In addition, some of our games and their websites may not be suitable for users under certain age even if you are no longer defined as a child. Please refer to your device’s app market to find out more about the age setting.


If you have any questions or requests regarding this Privacy Policy, please contact us at and we will respond within thirty days.